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Frequently Asked Questions

Q1: Do I need a Google Tag Manager account to use GTM Assistant?​

A1: Yes, a Google Tag Manager (GTM) account is required to use GTM Assistant, as the app relies on GTM to manage and deploy tracking tags on your Shopify store. If you don’t have a GTM account, you can follow our guide in the knowledge base to create one.

Q2: What platforms can I track with GTM Assistant?​

A2: GTM Assistant supports tracking with several popular analytics and advertising platforms, including Google Analytics (GA4), Meta Pixel (Facebook), Twitter Pixel, and Google Ads. The app also allows for custom events that can be tailored to other platforms.

Q3: Is GTM Assistant compatible with all Shopify themes?​

A3: Yes, GTM Assistant is designed to work with most Shopify themes. However, certain advanced customizations in your theme may require additional adjustments. If you encounter any compatibility issues, our support team is here to help.

Q4: Does GTM Assistant store any of my customer data?​

A4: No, GTM Assistant does not store any customer data. All event data flows directly from your Shopify store to Google Tag Manager and then to the specified analytics platforms, ensuring your data privacy and security.

Q5: Can I track specific actions like form submissions or button clicks?​

A5: Absolutely! GTM Assistant allows you to set up custom tags and triggers to track specific actions like form submissions, button clicks, page views, and more. You can configure these custom tags in the Advanced Tracking section of the app.

Q6: How can I verify that my tags are working correctly?​

A6: GTM Assistant includes a Preview Mode that allows you to test and verify that your tags are firing correctly before making them live. You can also use tools like Google Tag Assistant or Facebook’s Pixel Helper to confirm that your tags are functioning as expected.

Q7: What should I do if I accidentally delete a tag?​

A7: If you accidentally delete a tag, you can recreate it in GTM Assistant by following the setup process again. Make sure to reconfigure any triggers and tag destinations to ensure it works as expected.

Need Further Assistance?

If you encounter an issue that isn’t covered here, or if you have any additional questions, don’t hesitate to reach out to our support team. We’re committed to helping you make the most of GTM Assistant for your Shopify store.

Contact Support: support@webgarh.co.in